Alerta de prox e/ou velocidade não funcionam no NUVI660

[Newton Puertas]

Sou usuário entusiasta destes mapas e acabei de me registrar no forum. Possuo dois dispsitivos GARMIN: GPSMAP60Sx e NUVI 660.

Estou tendo problemas com a detecção de POIs com alerta de proximidade e/ou velocidade em meu NUVI 660 carregado com os mapas 5.06.

As especificações de alerta são solenemente ignoradas pelo NUVI.

A GARMIN diz que o problema acontece até com o mapa deles.

O mais interessante é que estes problemas não ocorrem quando os mesmos mapas e POIs são carregados no GPSMAP60Sx.
Infelizmente, mesmo provocados, o pessoal da GARMIN não entra em maiores detalhes sobre o problema. Bem que tentei para ajudar vocês a melhorar ainda mais este excepcional projeto.

Estou lhes disponibilizando o follow-up (partes mais relevantes) da comunicação que mantive recentemente com o suporte técnico da GARMIN com relação a este problema em meu NUVI 660. Talvez seja util para alguns de vocês.


--------------------------------------------------------------------------------

De: Newton Puertas [mailto:puertas@unisys.com.br]
Enviada em: segunda-feira, 23 de junho de 2008 16:57
Para: 'TechSupp'
Cc: puertas@unisys.com.br
Assunto: RES: RES: RES: RES: RES: POIs with proximity alerts did not work (KMM3613339I10971L0KM)

Dear Maria,

As said before I’m not using the original maps from Garmin. I’m using the freeware maps from the Brazilian TrackSource Project http://www.tracksource.org.br/.

What intrigues me is that these maps work fine with my GPSMAP660Sx including all the same POIs.

The link below has a copy of these maps if someone has the curiosity to take a look on them.

http://rapidshare.com/files/123659438/5.06.zip

I already tested the City Navigator Brazil NT V3 in a SD card and the majority of the POIs were detected but some of them have not and others had problems while painting of the corresponding icons.

I just ordered City Navigator Brazil NT V4 in SD card to fix this problem as suggested. The NT V4 is not as comprehensive as the TrackSource map but since I could load these two maps in the NUVI and select the more adequate on demand, it will be fine.

I’m curious about how a passive artifact such as the mapping script could be responsible to the problem with the POIs.

Maybe the NUVI drawing engine is not as foolproof as the GPSMAP660Sx or its processor is wasting precious cycles with amenities that are absolutely superfluous.

Really, in my opinion and to my purposes, the operating system of the 660Sx is by far better than that used in the NUVI with much more practical and useful resources.

Thank you
Newton

--------------------------------------------------------------------------------

De: TechSupp [mailto:techsupp@garmin.com]
Enviada em: segunda-feira, 23 de junho de 2008 15:09
Para: Newton Puertas
Assunto: RE: RES: RES: RES: RES: POIs with proximity alerts did not work (KMM3613339I10971L0KM)

Dear Newton Puertas,

Thank you for contacting Garmin International. We have tested the points and simulated the route for speed and proximity alerts. Using the latest mapping for Brazil (City Navigator Brazil NT v4) and latest firmware update (v. 4.4), all points were detected just fine. We used a preprogrammed card and insert the card to the device. This will have the same detail as the software version. We also tried to use a previous mapping, that's when it started having trouble. Some of them are not detected by the device. Do you know what mapping version you are currently using on your device?

You may try restore the device to it's manufacture settings by doing a master reset. The master reset is as follows:

1. With the device off put your fingertip on the BOTTOM RIGHT hand corner of the TOUCHSCREEN and press down.

2. While pressing down on the screen go ahead and power the unit ON and continue pressing the screen until you see
a message that says DO YOU REALLY WANT TO ERASE ALL USER DATA.

3. You will then click YES.

4. You will then go through the set up again and this will correct the issue.

Once you have completed the reset please let the unit sit outside for about 15-30 standing still so that it can acquire satellites.

To delete additional mapping that did not came preloaded with your device, you may delete them by following the instructions below.

1. Connect your device to your computer

2. Locate your Nuvi drive under Devices with Removeable Storage

3. Double click on the Garmin or Nuvi drive then open the Garmin folder

4. Delete the following file name from the Garmin folder gmapsupp.img

With Best Regards,

Maria S

Product Support Specialist

Automotive Team

Garmin International

913-397-8200

800-800-1020

913-397-8282 (fax) Att: Maria S

www.garmin.com

Original Message Follows: ------------------------

Dear Maria,

Please note that these points were loaded OK in my NUVI too. I can select then, check their specification as OK and locate them on the map correctly. But the NUVI refuse to detect them when driving.

The fact is that my specific NUVI is not being able to detect these POIs when driving, although navigates correctly and with the GPS within 10m of precision in the worst case.

In order to make a conclusive test you should not only load and select these POIs but with some special tool adjust these coordinates to a real test drive in your place or in a lab.

The hardware errors eventually found in the course of processing are logged?

One thing you should know is that my NUVI was able to detect custom POIs some time ago ( I bought it brand new by 3/2008). It begun to refuse to detect them some time ago perhaps after I updated the set with more points.

I have tested recently the NUVI with a very small set of points without success too.

Could the loaded maps have some kind of error that could interfere in the behavior of the NUVI?

How could I make a global scope system reset in the NUVI?

I noted that the two reset proceedings listed in the manual dos not re-initializes the device completely. The maps are not deleted, for instance.

Do you have a map segment that cover these POIs to send to me perform a test with an official map set? The map that came pre-loaded does not have the streets the have these POIs set.

Newton

________________________________

De: TechSupp [mailto:techsupp@garmin.com]
Enviada em: quarta-feira, 18 de junho de 2008 15:40
Para:Newton Puertas
Assunto: RE: RES: RES: RES: RES: POIs with proximity alerts did not work (KMM3613339I10971L0KM)

Dear Newton Puertas,

Thank you for contacting Garmin International. I have tested the custom points of interest you have sent and all of them loaded fine to two GPS devices, one with a Nuvi 660 and the other was a Nuvi 260. I checked each point and it displayed the location on the map. Some show the speed and some did not came with the proximity.

Your device must be close to the point of interest in order to activate the proximity alert. In some cases if your device does not have a good accuracy it may not set the alert on your device. For example if your distance is set to 500 ft and you have 50 ft of accuracy, you will need to be at least within 450 ft in distance from the point of interest to activate the alert. Otherwise, the device may not be locating you close enough to the location.

With Best Regards,

Maria S

Product Support Specialist

Automotive Team

Garmin International

913-397-8200

800-800-1020

913-397-8282 (fax) Att: Maria S

www.garmin.com

[nqnnospam]

Pelo o que entendo, os mapas não interferem nos alertas. Pelo menos funciona assim no 60CSx.

[Newton Puertas]

Eu também pensava desta forma. Se for consultada com atenção a comunicação anexa que mantive com a GARMIN podemos concluir que a coisa não funciona como seria esperado.

Achei importante disponibilizar esta consulta no fórum por que, infelizmente, a alteração da forma com que os mapas são processados pelos modelos NUVI podem vir ter impactos significativos no projeto TrackSource.

Hoje são os POIs amanhã poderão ser os próprios mapas.

Seria uma perda irreparável se algum dia não pudermos mais utilizar estes mapas nos navegadores automotivos da GARMIN.

-----------------------------------


Hello Newton Puertas,
Thank you for contacting Garmin International. The Nuvi devices are programmed differently than the handheld devices like your GPSMap 60csx. Handheld devices are also more designed for geocaching than the Nuvi models. This could be part of the reason why it would only work with your 60csx. Third party mapping are usually not something we test or provide support with our device since it's not something that we produce. It is however interesting how each device performs using the same points of interest.

If you have further questions please contact Garmin Product Support by replying to this email or contact our Consumer Support Line at 800-800-1020 Monday-Friday 8am-5pm CST.

Sincerely,
Maria S.
Automotive Support Specialist - Morning
Garmin International
1200 E. 151st Street
Olathe, Ks 66062
Phone 800-800-1020
Fax 913-440-5488
www.garmin.com

[nqnnospam]

Para mim é só questão de configuração.

Quando tiver um Nuvi em mãos, vou poder comprovar isso.

[Rei_]

No meu funciona perfeito, tanto os de velocidade, quanto os de prox. Configurei para 100m o alerta. Tenho o 660 tb.

Funciona tanto no TrackSource qto no CNBV4

[]s

[Newton Puertas]

Alguns POIs tambem não foram detectados quando carreguei o NT V4. Reportei este incidente ao suporte e eles estão analisando o problema.
É provável que exista um problema no meu NUVI em particular. Vou esperar o retorno de minha última solicitação ao suporte para postar o resultado no forum.
O que me intriga é que eles conseguiram simular os mesmos problemas (incapacidade de detecção de POIs no NT V3) na fábrica.
Eles tem uma forma de simular navegação em qualquer local e velocidade introduzindo os dados que seriam capturados pelo componente do GPS diretamente em uma porta especial no componente de processamento das informações (plotagem dos mapas, detectação de POIs, etc).
Grato pelo retorno.